Frequently Asked Questions
Q. Is there a contract?
Contracts? That's so ‘90s. All our packages are month-to-month. If you do wish to cancel you will need to give us 1 calendar month's notice.
Can I upgrade to a bigger package?
Of course. If you start out on one of our lower tier packages you can choose to upgrade at anytime.
Can I update my own website?
We encourage you to do so. Remember, the more your website is updated the better chance it has to rank in Google. We will supply you with all the login details needed to access your easy-to-use content management system.
Can I run e-commerce on my website?
Yes absolutely! We create a store setup for you and will provide you with a Store Administrator login so you can manage your products and clients. All training provided and free.
Q. What if I already have a website?
We will design a new website, either a redesign or something fresh depending on your requirements, while keeping your existing site on the web. Only once you have approved your new design will we swop them over.
Can I buy my website or pay a once-off fee?
You have the option to pay for a year in advance while still enjoying the monthly benefits from Webafrica. You can also buy out your website and the price will depend on the amount of effort we have put in to make your website live. 99% of our customers do not buy out their website as they will lose out on all the added benefits (free updates, website security, access to a dedicated account manager, and so on).
How long will it take to get my new website out?
This depends on a few factors, and the package you select, but we aim to have all websites designed and ready to go live within 1-2 weeks. Be ready for your interview once you have signed up. We ask a few questions about your business and to send us any images, logos and other business-related collateral which will help us to better understand your business.
Do you design logos?
We do! We have a whole team of graphic designers that can create logos and designs according to your theme and colors and business requirements. Don't hesitate to ask for anything you might need - we will make sure we can help you. We even provide printing requirements for banners and promotional products. Have a look at our Business Packages we also provide.